STRIVE for
Excellence in Customer Service


A training program developed in partnership with Nordstrom, one of the nation’s largest retailers with a reputation for excellent customer service.

The program combines the key elements of customer service and interpersonal skills to enhance one’s ability to work with the public in any sector. A certificate of completion and job placement assistance will be offered to participants successfully meeting program requirements

Customer Service Training Components
Customer Relations
Building Rapport
Salesmanship
Complaint Resolution
Leadership

Customized Training
The Customer Service Training Program can be tailored to train new and encumbent workers. Individuals working in and/or interested in retail, banking and hospitality have successfully completed this training.  In 2004, it was customized to train child care providers.